Privacy Policy

This privacy policy relates to the https://greatvibes.ai website operated by GreatVibes for the GreatVibes product. This policy was last updated on March 25, 2025.

1. Collection of Personal Information

We collect and store the following personal information:

• Name and email address when you register for an account or subscribe to our newsletter
• Account credentials and profile information
• Payment information when you make purchases (processed securely through our payment processors)
• Information about your use of our website and services, including:
• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and features used
• Time spent on pages and interaction information
• Cookies and similar tracking technologies (see our Cookie Policy for details)

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To send administrative information, such as updates, security alerts, and support messages
• To respond to inquiries and provide customer support
• To send marketing communications (with opt-out options)
• To personalize your experience and deliver content relevant to your interests
• To improve our website, products, and services
• To protect against fraudulent, unauthorized, or illegal activity

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal information based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, where not overridden by your rights and freedoms

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal requirements

You may request deletion of your personal information at any time (see User Rights section).

5. Sharing of Personal Information

We may share your personal information with:

• Third-party service providers who perform services on our behalf, such as:
  • Hosting and cloud service providers
  • Email delivery and customer support services
  • Payment processors
  • Analytics providers
• Business partners with your consent
• Legal authorities when required by law or to protect rights and safety

All third-party service providers are contractually obligated to use your information only for the services they provide to us and are prohibited from selling your information or using it for their marketing purposes.

6. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

If we transfer personal information from the EEA to countries that have not been deemed to provide an adequate level of protection, we use approved data transfer mechanisms such as Standard Contractual Clauses or participate in frameworks that ensure appropriate safeguards.

7. User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your information to you or another service provider
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Security of Personal Information

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for staff
• Incident response procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly. If you believe we might have any information from a child under 16, please contact us at [email protected].

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. For detailed information about the cookies we use and how to manage or disable them, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of each website you visit.

12. Changes to Privacy Policy

We may update this privacy policy from time to time. If we make material changes to this policy, we will:

• Post a notice on our website for 30 days before the changes take effect
• Send an email notification to users who have provided us with their email address
• Update the "last updated" date at the top of this policy

Your continued use of our services after the effective date of any updated privacy policy constitutes your acceptance of the changes.

13. Compliance with Privacy Regulations

We comply with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)
• Virginia Consumer Data Protection Act (VCDPA)
• Other applicable state and international privacy laws

California residents have specific rights regarding their personal information. Please see our California Privacy Notice for more information.

14. Contact Us